Hotel Playbook
Real-world stories from the hospitality industry
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⭐ FEATURED ARTICLE
Forest Fire? Change Your Travel Route
Forest fires in BC can suddenly block highways and close attractions. Here’s what travelers need to know about changing plans last-minute—and when to do it.
Practical insights from 17+ years of hands-on hotel ownership in British Columbia. No textbook theory — just real stories, real mistakes, and real solutions from the front desk to the rooftop.
Articles
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Why Hotel Work Is the Most Interesting Job in the World (And I’ve Done It for 17 Years)
The hotel industry, shaped by constant human interaction, thrives on diverse guest experiences. While managing operational challenges, staff find purpose…
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Catering to American, Canadian, and European Guests
Drawing on thousands of check-ins, this article explains why North American guests respond to warm, casual conversation while European and…
EXPLORE BY TOPIC
What You’ll Find Here
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Travelers & Experience
Smart playbooks and fresh travel ideas to make every hotel stay smoother, warmer, and way more memorable.
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Maintenance & Facilities
Preventative schedules, emergency repairs, plumbing, HVAC, and asset protection.
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Operations & Systems
PMS tools, task management, staff training, and daily workflows that actually work.
About
About Hotel Playbook
Hotel Playbook shares real-world stories, reviews, and practical strategies to help you book smarter, sleep better, and enjoy every stay, from budget-friendly city breaks to luxe resort escapes worldwide.
WHO THIS IS FOR
For Everyone in the Hotel Industry
Hotel Playbook is written by someone who has lived every shift — the 1 AM emergencies, the difficult guests, the tight budgets, and the rewarding moments. If you own or manage an independent property, these guides are for you.
No theory. No fluff. Just real-world operational insight from 17+ years on the front lines of Canadian hospitality.